Terms of Use
Welcome to CUREVEL run by M Medical Solutions.inc (“we,” “our,” or “us”). By using our services, you agree to the following terms and conditions. Please read them carefully.
A service contract is deemed concluded when an individual who wishes to use the Service agrees to these Terms and applies through the prescribed process, and the Company accepts such application.
The Company may reject an application if:
The application contains false, inaccurate, or incomplete information.
The applicant has previously violated these Terms.
The Company deems the applicant inappropriate for service use.
Services Provided
We offer online concierge support services for foreign visitors and residents in Japan. Our services include:
1.Multilingual health and medical consultations by licensed nurses (via chat, voice, or video)
2.Recommendations for appropriate medical departments and clinics
3.Coordination with CUREVEL partner medical institutions (referrals, appointment arrangements, etc.)
4.Provision of medical interpretation (including online)
5.Medical document translation
6.Summary PDF creation to support communication with healthcare providers
7.Insurance claim support for eligible medical expenses
8.Arrangement and advisory support for medical tourism
9.Other related services deemed necessary by the Company
We DO NOT provide medical diagnoses, treatments, or prescriptions. Our service is intended to assist with accessing medical care in Japan .
Eligibility
Our services are intended for:
1.Foreign travelers and residents in Japan seeking non-emergency medical assistance.
2.Users who agree to these Terms of Use and comply with all applicable laws.
4.Service Delivery
Services are provided through digital communication tools such as:
1.Chat applications (LINE, WhatsApp, WeChat, Facebook Messenger)
2.Video conferencing platforms (e.g., Zoom)
3.Email or downloadable PDFs
All services are non-physical and provided digitally.
Service Fees & Payments
1.Initial consultation for Medical Tourism is free. Additional services, such as detailed medical consultations and appointment booking, require payment.
2.Payment must be made in advance via Credit Card, PayPal, Apple Pay, or Google Pay.
3.Service fees are displayed at the time of purchase and must be paid in advance via credit card (Stripe or equivalent).
All prices include Japanese consumption tax.
Cancellation & Refund Policy
All consultation fees and medical assistant service charges (including chat support, video consultations, and clinic appointment coordination) are non-refundable under any circumstances once you booked.
For medical tourism packages (including scheduled checkups, surgical arrangements, or treatment plans involving clinics or hospitals), a separate cancellation policy applies.
This will be outlined clearly at the time of booking and agreed upon in a separate written agreement. Please refer to your personalized quotation and booking agreement for details.
However, refunds will only be granted in the following situations:
1.If CUREVEL is unable to deliver the service due to system failure or scheduling conflict.
Medical Disclaimer
We are not a medical provider and do not offer medical treatment, diagnosis, or emergency services.
In case of a medical emergency, please call 119 (Japan’s emergency number) immediately.
Users are responsible for verifying their insurance coverage and medical expenses before receiving treatment.
Prohibited Activities
Users must not:
1.Request diagnosis, prescriptions, or medical procedures
2.Impersonate another individual
3.Provide false or misleading information
4.Use services for commercial or resale purposes
5.Harass or abuse our staff
Liability & Indemnification
We are not responsible for any medical treatments, hospital services, or every kind of outcomes.
Users agree to hold us harmless for any medical-related issues arising from their visit to a healthcare provider.
Privacy & Data Security
We handle all personal and medical information in compliance with Japan’s Act on the Protection of Personal Information (APPI).
Users agree that necessary personal and medical data may be shared with partner medical institutions to facilitate service delivery.
See our Privacy Policy for more details.
User information is handled in accordance with our Privacy Policy.
By using our services, you consent to the handling of personal information as outlined therein.
Governing Law
These Terms shall be governed by the laws of Japan.
Any disputes arising in relation to the Service shall be subject to the exclusive jurisdiction of the Tokyo District Court as the court of first instance.
Effective Date:2025/03/13