The Company complies with the Act on the Protection of Personal Information and other related laws, guidelines, and regulations to ensure the proper handling of personal data.

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1. Information We Collect
We may collect the following types of personal information from users:

(A)Name, date of birth, gender, address, nationality
(B)Contact details such as phone number and email address
(C)Identification documents (e.g., passport, health insurance card)
(D)Health and medical information (e.g., diagnosis, medical history, medications, allergies, lab results)
(E)Payment information
(F)Any other information submitted by the user in connection with the use of our services.

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2. How We Use Your Information
We use your data for the following purposes:

(A)To provide medical guidance and appointment booking services.
(B)To process payments and service transactions.
(C)To communicate with you regarding your consultation and hospital visit.
(D)To comply with legal and regulatory obligations in Japan.
(E)To provide services suitable for each user
(F)To respond to user inquiries
(G)To send notifications regarding the Company’s and partner services
(H)To ensure safe use of our services, including investigating, detecting, and preventing fraudulent or abusive behavior and enforcing the Terms of Service
(I)To improve our services and develop new services
(J)To analyze service usage and user trends

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3. Data Security & Protection
We encrypt and securely store all personal data.
We do not sell or share your information with third parties without your consent, except as required by law.
Only authorized personnel have access to your sensitive information.

4. Data Retention Policy
We retain your data only as long as necessary to provide services and comply with legal requirements.
Users may request data deletion by contacting us.

5. Data Sharing & Third-Party Disclosure
We respect your privacy. Your personal and medical data will NOT be sold or shared for commercial purposes.
However, we may share necessary details with:
(A)Hospitals & medical professionals (only when booking an appointment on your behalf).
(B)Payment processors (to handle service charges securely).
(C)Government authorities (if required by law, e.g., immigration, legal requests).
We require explicit consent before sharing your medical history with any third party.
Payment details are processed through secure third-party payment processors (e.g., Stripe, PayPal).

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6. User Rights
You have the right to:
(A)Access and review your personal data.
(B)Request correction or deletion of inaccurate information.
(C)Withdraw consent for data processing (subject to legal obligations).

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7. Governing Law
This Privacy Policy is governed by Japanese law under the Act on the Protection of Personal Information (APPI).

By using our services, you agree to this Privacy Policy and consent to the processing of your information as described above.

 

If you have any concerns about your privacy, please reach out to us at:
Email: support@curevel.com

Effective Date:2025/03/13